Returns, Replacements, and Refund Policies

hen placing orders with us, please note the following policies.

Returns and Replacements

Please contact us immediately upon book receipt for particulars on how to return and replace books either damaged in transit or with printing flaws.

For damages sustained during shipping: You must initiate a formal complaint with the carrier before we will take action to replace damaged books.

For texts received with printer's errors: Please contact us with the details and we will determine the most expedient way to return and replace the books in question.

Refunds

First-time orders of 1-10 books come with a five (5) calendar-day free-look period, during which time we will accept returned books and process purchase-price refunds. However, all returned books MUST be:

• Received by us in undamaged, unmarked, resellable condition; pack them for safe traveling.
• Accompanied by a copy of any invoice and/or payment record so that both the purchaser and the refundable amount will be clear and verifiable.

To expedite your refund: Please inform us by e-mail or telephone of your intent to return the book(s) and indicate the date you both received the book(s) and the date you shipped it back.

For repeat purchasers, orders of 11 or more books, and all SST returns, we will strive to make similar accommodations, but the returns must be approved in advance by an authorizing agent at On-The-Test Publishing.

These policies are subject to change without notice.

The policy in effect on the day you placed your order will prevail in the case of a return, replacement, or refund.